Dr Jeff Garon

Supporting the community during a pandemic – one Facebook Live at a time
Found in: Stories
Dr Jeff Garon

Dr Jeff Garon is a GP at Ōrākei Health, a whānau health clinic proudly owned and operated by Ngāti Whātua Ōrākei. Jeff would never have predicted living through a pandemic, let alone being a doctor through one, but Auckland’s recent lockdown has seen Jeff’s mahi really take off. Jeff’s wife nominated him as an Awesome Aucklander so we had a chat with him to find out what he’s been up to.

Since the start of lockdown, Jeff has been recording weekly live videos on the Ngāti Whātua Ōrākei - Whai Māia Facebook page. What started as a way of busting myths and sharing information about the Covid-19 vaccine for Māori and Pasifika communities has now evolved to taking on topics like mindfulness, thyroid, blood pressure and gout. 

For Jeff, who wanted to make the best of a not-so-great situation, the aim of these videos was to empower people to take their healthcare back into their own hands. 

The response has been huge, and the videos have reached thousands. “I quickly learned that it’s hard for people to trust a stranger. Doctors move on all the time and people only get a 15-minute consultation – so a big part of doing these videos is not just the education, but the whanaungatanga and allowing people to feel they’ve got to know me. Only with that do you build trust and respect. I wasn’t trying to get people to trust the vaccine, I was trying to show them they could trust me.”

On top of his videos, Jeff wanted to support the vaccine drive amongst Māori communities, so he got a list of every one of Ōrākei Health’s patients who hadn’t been vaccinated and started calling them to give them the opportunity to talk through their concerns. Jeff says the unique opportunity of working for Ngāti Whātua is that everyone is whānau, so once you build that trust and respect, those people tell others and the trust spreads. 

“I went down rabbit holes reading all the information I could find about the vaccine. I told people ‘I can’t promise nothing bad is going to happen, but I really think this is the best option.’ People responded well to that honesty.”

Jeff stresses the key role Ōrākei Health has played in all of this. “I couldn’t do what I’m doing without the wonderful team I’m working with. Whilst GP clinics typically became quieter when we went into lockdown, Ōrākei Health supported me to take an idea that had been in my mind for years and turn it into a reality. They empowered, supported and respected me enough to do this which shows how much they value their patients.” 

Jeff believes the foundation of everything is always kanohi ki te kanohi/face to face, whānau and word of mouth. Whoever has watched a video and told others to watch it are Awesome Aucklanders in Jeff’s eyes!

Thank you to Jeff and the Ōrākei Health team for the community spirit, selflessness and passion you’ve shown this lockdown. You’re Awesome Aucklanders through and through!  

Dr Jeff Garon